PRIVACY POLICY

PRIVACY POLICY

Last updated: 8 September 2026

1. Introduction

KLUTCH Premium Experiences is a trading brand of KPX Solutions Ltd (“KLUTCH”, “we”, “us” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, request an experience or otherwise communicate with us.

KPX Solutions Ltd is registered in England and Wales under company number 16568130, with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX.

2. Information We Collect

Depending on how you interact with KLUTCH, we may collect information including:

  • your name;

  • company or organisation;

  • email address;

  • telephone number;

  • details of an experience, event or hospitality request;

  • preferred dates, fixtures, group size and approximate budget;

  • preferences or requirements you provide to us;

  • correspondence and communications between you and KLUTCH; and

  • technical information relating to your use of our website, where applicable, such as device, browser and usage information.

Please do not provide sensitive personal information unless it is necessary for us to fulfil a specific request.

3. How We Collect Your Information

We may collect personal information when you:

  • submit an enquiry through our website;

  • request an allocation or hospitality options;

  • make a private sourcing request;

  • contact us directly;

  • communicate with a member of the KLUTCH team; or

  • interact with our website and its functionality.

We may also receive information from suppliers, partners or other parties involved in arranging an experience where necessary to fulfil your request.

4. How We Use Your Information

We may use your personal information to:

  • respond to enquiries and requests;

  • understand your requirements and preferences;

  • source and curate suitable experiences or hospitality options;

  • prepare proposals, quotations or recommendations;

  • communicate with you regarding an enquiry or booking;

  • arrange and administer experiences you choose to book;

  • work with relevant venues, hospitality providers and other suppliers;

  • maintain appropriate business and transaction records;

  • operate, secure and improve our website and services;

  • comply with legal, regulatory, accounting or tax obligations; and

  • protect our legitimate business interests and prevent misuse or fraud.

We will only use personal information where we have an appropriate lawful basis to do so.

5. Our Lawful Bases

Depending on the circumstances, we may process your information because:

Contract — processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests — processing is reasonably necessary to operate our business, respond to customers, provide our services and protect our commercial interests, provided those interests are not overridden by your rights.

Legal obligation — processing is necessary for us to comply with applicable law.

Consent — where required, we may ask for your consent, for example for certain forms of marketing or non-essential tracking.

6. Sharing Your Information

We do not sell your personal information.

Where necessary to provide our services, we may share relevant information with trusted third parties such as:

  • hospitality and experience providers;

  • venues and event operators;

  • travel, accommodation or transport providers where relevant;

  • technology, website, communications and administrative service providers;

  • professional advisers such as accountants, lawyers and insurers; and

  • regulators, authorities or other parties where disclosure is legally required.

We only share information reasonably necessary for the relevant purpose.

Some experiences may require us to provide guest information to a venue, supplier or event operator in order to arrange or fulfil the experience.

7. International Transfers

Some suppliers or service providers may be located outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required by applicable data protection law to ensure that the information receives an appropriate level of protection.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting, tax and regulatory requirements.

Retention periods may vary depending on the nature of our relationship with you and the information involved.

9. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

10. Marketing

Where permitted by law, we may contact existing customers or people who have expressed an interest in KLUTCH regarding relevant experiences, opportunities or services.

Where consent is required, we will obtain it.

You may ask us to stop sending marketing communications at any time. Service-related communications concerning an active enquiry or booking are separate from marketing communications.

11. Cookies and Website Technology

Our website may use essential cookies or similar technologies necessary for the website to operate.

If we introduce analytics, advertising or other non-essential cookies that require consent, appropriate information and consent controls should be provided.

You can also manage cookies through your browser settings.

12. Your Rights

Depending on applicable data protection law and the circumstances, you may have rights relating to your personal information, including the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of certain information; and

  • withdraw consent where processing relies on consent.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and we recommend reviewing their privacy policies before providing personal information to them.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

15. Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the enquiry facilities provided on the KLUTCH website.

You can also write to:

KPX Solutions Ltd
124 City Road
London
United Kingdom
EC1V 2NX

Company number: 16568130